Refund policy

We warrant that our products are of merchantable quality and free from material or workmanship defects, when subject to normal use. We provide no additional guarantee beyond this.

Normal use: The following are not defects: natural wear and tear; tarnishing, fading, or wear of plating or finish over time; scratches; damage from water, perfume, cosmetics, chemicals, or sweat; and damage caused by misuse, accident, or alteration. Natural stones, including those in the Gaia Stone Collection, vary in colour, pattern, and markings. This natural variation is not a defect.

The warranty period is as below from the date of purchase (for retail store); and from the date of tracked delivery (for online store orders):

  • 3 calendar days for the Gaia Stone Collection (with the exception of earrings, for which due to hygiene reasons, no exchanges or refunds can be processed). 
  • 7 calendar days for all other products

Product Defects: If a received product is defective, customers must, within the above specified period, email the following to the contact address specified below:

  1. Proof of purchase (receipt, or order confirmation email)
  2. Photographs of the defect from multiple angles
  3. A video clearly showing the defect

To help us assess claims fairly, we ask for this evidence with every claim. Defect claims are reviewed on a case-by-case basis. Approval is not guaranteed and remains subject to our assessment of the evidence provided. Where a claim is approved, the item should be returned to the return address specified below, and we will arrange the appropriate remedy directly.

All items being returned must be unused, unworn, unwashed, undamaged and unaltered, and include any original packaging, including all original tags.

If we approve your claim, you may choose a replacement at the same price. If the same item is unavailable, we will offer a comparable replacement or a refund.

International customers: We recommend that you use a trackable and insured shipping method to return items to us, and keep the tracking number for your records. Unfortunately, Oevaali Art Shop is not responsible for shipping fees or lost returns. Please include your name, order number, and contact details both inside and on the outside of the return package, to allow timely processing.

Return Address:

Oevaali Art Shop
Sosun Magu, 
Male', Maldives
Postal Code: 20076

Contact: hello@oevaaliartshop.com